Return Policy

Thank you for shopping at cotwomtoply.com. We offer a 30‑day return window for our customers.

Return Eligibility

• You may request a return within 30 calendar days from the date you receive your order.
• Items must be unworn, unwashed, undamaged, with all original tags and original packaging intact.
• Intimate apparel, clearance/final‑sale items are non‑returnable for hygiene reasons.
• Returns sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs, unless the item is defective, damaged or shipped incorrectly by us. Original shipping fees are non‑refundable.

How to Start a Return

Please contact our customer service to initiate your return: 📧 service@cotwomtoply.com Kindly provide your order number, product photos and return reason in your email.

Refund Process

Once we receive and inspect your returned goods, we will process your refund within 5‑10 business days. Refunds will be issued to your original payment method. Please allow extra time for your bank to post the refund to your account.

Damaged or Wrong Items

If you receive defective, damaged or incorrect merchandise, please email us within 7 days upon receipt with photos of the item and package. We will resolve the issue for you.

If you have any questions about our return policy, feel free to reach out to service@cotwomtoply.com.